Terms & Conditions
Last updated: 20 October 2026
About these terms
This website is operated by SORD Australia, ABN 16 111 273 128 ("SORD", "we", "us"). These Terms & Conditions apply when you use this website or place an order. By doing so, you agree to these terms, together with our Privacy Policy, Shipping Policy, Returns & Refunds Policy, and Warranty & Repairs page. We may update these terms from time to time; the version on this page applies when you use the site.
Using our website
The content on this website is for general information and may change without notice. You agree to use the website lawfully and not to interfere with its operation or security.
Products, prices and availability
Pricing
Prices are in Australian dollars (AUD) and include GST unless stated otherwise.
Accuracy
We work to keep product descriptions, images, and prices accurate. Colours may look slightly different on your screen.
Pricing errors
If a product is listed at an incorrect price because of an obvious error, we may cancel the order and refund you in full.
Availability
Products are subject to availability.
Orders
Placing an order is an offer to buy. We accept your order when we dispatch it; your order confirmation email only confirms we've received it. We may decline or cancel an order, for example because of stock availability, a pricing error, suspected fraud, or export restrictions. If we do, we'll refund any payment in full.
Legal compliance and export
Some tactical and protective equipment is regulated in Australia and overseas. You're responsible for making sure you can lawfully buy, import, possess, and use the products you order where you live. We may ask for more information before supplying certain items, or decline orders we can't lawfully fulfil.
Shipping, returns and warranty
Delivery, returns, refunds, and warranty claims are covered by our Shipping Policy, Returns & Refunds Policy, and Warranty & Repairs page.
Intellectual property
The content of this website, including text, images, design, layout, logos, and the SORD name, is owned by or licensed to us. You may not copy, reproduce, or use it without our written permission, except as allowed by law. Third-party trademarks shown on this website belong to their owners.
Links to other websites
Links to other websites are provided for convenience. They don't mean we endorse those websites, and we're not responsible for their content.
Liability
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in these terms limits those rights. To the extent permitted by law, we're not liable for any indirect or consequential loss arising from your use of this website. Where our liability can be limited, it is limited to resupplying the goods or services or paying the cost of doing so.
Governing law
These terms are governed by the laws of Victoria, Australia, and you agree to the jurisdiction of its courts.
Contact us
Phone
(03) 9620 4555 (Tuesday to Friday, 9:00 am – 5:00 pm Melbourne time)
Address
SORD Australia, 6/2 Industry Blvd, Carrum Downs VIC 3201, Australia
