Returns & Refunds

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

Our 30-Day Money-Back Guarantee

Not happy with your order? Return it within 30 days of delivery for a refund.

Faulty, damaged or incorrect items

Please contact us as soon as possible if your item is faulty or damaged, is significantly different from its description, or isn't what you ordered. We'll arrange a repair, replacement or refund as required by the Australian Consumer Law. No restocking fee applies, and we'll reimburse reasonable return postage once we receive the item. For faults that develop after use, see Warranty & Repairs.

Change-of-mind returns

If you've changed your mind or ordered the wrong item, you can return it within 30 days of delivery. Items must be:

• Unworn and unused
• Unaltered and undamaged
• In their original packaging with tags attached
• Complete with all accessories and inserts

Exchanges

To swap for a different size or colour, return the original item within 30 days using the steps below and tell us what you'd like instead. Items must meet the same condition requirements. There's no restocking fee on exchanges; you pay the return postage and the postage to send the replacement.

Items we can’t accept for change of mind

• Custom-manufactured items, including custom webbing systems and pouches made for an individual customer
• Special-order items
• Items that have been worn, used, altered, washed or damaged by the customer

These exclusions don't affect your rights if an item is faulty.

Cancelling an order

How to return an item

All returns need a Return Merchandise Authorisation (RMA) number. Please don't send items back without one, as this can delay your refund.

International returns

International customers follow the same process. For change-of-mind returns, you're responsible for return postage and any duties or taxes charged on the return. We can't refund duties or taxes paid when the original order was imported.

Refunds

We'll inspect your return and process your refund or exchange within 5–10 business days of receiving it. Refunds go back to your original payment method, and we'll email you when it's done. Your bank may take a few extra days to show the credit.