Shipping Policy
Last updated: 20 October 2026
Thanks for shopping with SORD Australia. This page explains how we process, ship and track your order. If your question isn't answered here, email sales@sordaustralia.com or call (03) 9620 4555.
Order processing
Dispatch timeline
Orders are processed and dispatched from our warehouse in Carrum Downs, Victoria within 1–3 business days of your order confirmation email. We'll email you again when your order ships.
Business days
Tuesday to Friday, excluding public holidays.
Order cut-off
Orders placed before 2:00 pm Melbourne time on a business day start processing that day. Orders placed after the cut-off, or on a non-business day, start processing the next business day. The cut-off applies to all shipping methods, including free shipping.
Custom and made-to-order gear
Custom-manufactured items need extra production time. Lead times vary, so we'll quote the expected lead time when you place your order.
Busy periods
During sales, new releases and major holidays, processing may take an extra 1–3 business days.
Out of stock or delayed items
If an item is out of stock or delayed by the manufacturer, we'll contact you with options: wait for stock, choose an alternative, or cancel that item for a full refund.
Shipping costs
Free standard shipping
Australia-wide on orders over $150.
Orders under $150
Shipping is calculated at checkout based on weight and delivery address. You'll see the cost before you pay.
Express delivery
Available at checkout for an additional cost.
Regional & remote
We don't charge extra for regional or remote delivery.
Heavy items
Orders over 15 kg are sent using the most economical service available, unless you ask us for a different option.
Carriers and delivery times
We ship with Australia Post. Delivery times are estimates from the date of dispatch, not guarantees.
| State / Territory | Standard (Metro) | Standard (Regional/Remote) | Express |
|---|---|---|---|
| Victoria (VIC) – local dispatch | 1–3 business days | 2–4 business days | 1–2 business days |
| New South Wales (NSW) | 2–4 business days | 3–6 business days | 1–2 business days |
| Australian Capital Territory (ACT) | 2–4 business days | 3–5 business days | 1–2 business days |
| Queensland (QLD) | 3–5 business days | 4–8 business days | 1–3 business days |
| South Australia (SA) | 2–4 business days | 3–6 business days | 1–2 business days |
| Western Australia (WA) | 4–7 business days | 6–10+ business days | 2–4 business days |
| Tasmania (TAS) | 3–5 business days | 4–7 business days | 1–3 business days |
| Northern Territory (NT) | 4–7 business days | 7–12+ business days | 2–4 business days |
Delays can occasionally happen because of carrier issues, extreme weather or peak seasonal volumes.
P.O. Boxes, Defence addresses and bulk orders
P.O. Boxes and Parcel Lockers
We deliver to P.O. Boxes and Australia Post Parcel Lockers.
Defence addresses
We ship to all Australian Defence Force (ADF) bases and APO/FPO/DPO addresses. Please include your unit, building and base details at checkout.
Bulk and unit procurement orders
Palletised freight, heavy equipment and bulk orders aren't covered by standard parcel rates. We'll quote freight costs and lead times before dispatch. Email sales@sordaustralia.com for a quote.
International shipping
Destinations & rates
We ship to selected countries; the countries available are shown at checkout. International orders usually arrive within 7–15 business days of dispatch, depending on the destination and customs clearance. Shipping costs are calculated at checkout.
Export and import restrictions
Some tactical and protective equipment is controlled under Australian export law or restricted in other countries. Please check that the items you order can be legally imported into your country. If we can't ship an item to your destination, we'll contact you and refund that item in full.
Customs, duties and taxes
Import duties, taxes (such as VAT or GST), tariffs and clearance fees charged in your country are your responsibility. They aren't included in our prices or shipping charges. Australian GST isn't charged on orders shipped overseas.
Order tracking
When your order ships, we'll email you a tracking number and a link to follow your parcel. Tracking can take up to 24 hours to become active in the carrier's system.
Damaged, lost or missing parcels
Damaged on arrival
Please contact us within 5 days of delivery with photos of the damaged items and packaging, and keep all packaging until the claim is finished. This helps us lodge a claim with the carrier quickly. It doesn't limit your rights under the Australian Consumer Law.
Marked as delivered but not received
Please check with neighbours, your unit or reception, and your local post office first. If you still can't find it, email sales@sordaustralia.com and we'll open an investigation with the carrier.
Wrong or missing items
Contact us as soon as possible and we'll put it right. See our Returns & Refunds Policy.
Delivery address
Please check your delivery address before you place your order. If you need to change it, email us as soon as possible; we can update it before dispatch but not after. We're not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because the address was invalid, you'll need to pay the cost of reshipping.
Contact us
For questions about shipping, bulk procurement or an existing order:
Phone
(03) 9620 4555 (Tuesday to Friday, 9:00 am – 5:00 pm Melbourne time)
Address
SORD Australia, 6/2 Industry Blvd, Carrum Downs VIC 3201, Australia
