Warranty & Repairs

Last updated: 20 October 2026

SORD equipment is built to perform in the toughest conditions, and we stand behind it.

Our warranty

SORD products are guaranteed for the reasonable lifetime of the product against faults in materials or manufacture. If your product develops a covered fault, we'll repair or replace it, or refund you if a repair or replacement isn't possible.

Changed your mind? Our 30-Day Money-Back Guarantee is explained in our Returns & Refunds Policy.

What isn’t covered

Normal wear and tear

Gradual deterioration from everyday field or training use over time.

Modifications or alterations

Any aftermarket changes, custom tailoring, or structural modifications not performed by SORD.

Incorrect storage

Damage resulting from improper care, exposure to moisture, mildew, or extreme conditions while stored.

Accidental or unintended damage

Damage caused by accident, negligence, or use the product isn't designed for.

Sometimes there are exceptional circumstances outside the scope of this warranty. We'll consider these case by case.

How to make a warranty claim

Step 1: Submit details

Email sales@sordaustralia.com with your name, order number or proof of purchase, a description of the fault, photos, and whether you'd like a repair, replacement or refund.

Step 2: Receive RMA

We'll assess your claim and, if we need to see the item, send you an RMA number and instructions.

Step 3: Pack product

Clean the product and pack it securely. Include a note with your name, contact details, order number, RMA number, a description of the fault and the outcome you'd like.

Step 4: Post to our facility

Send it to the Warranty & Repairs address below.

Costs

For valid warranty claims, there's no restocking fee and we'll reimburse your reasonable return postage. We'll also pay to send the repaired or replacement item back to you. If we find the item isn't faulty, or the damage is excluded, we'll contact you before doing any work. We can quote a repair, or return the item at your cost.

Where to send your claim

Australian returns

Attn: Warranty & Repairs
SORD Australia
6/2 Industry Blvd
Carrum Downs VIC 3201, Australia

Bought from SORD USA?

Orders placed with SORD USA should be sent to:
Attn: Warranty & Repairs, SORD KY LLC, 1025 Leestown Rd, Frankfort, KY 40601, USA.

Warranty provider

This warranty is provided by SORD Australia (ABN 16 111 273 128), 6/2 Industry Blvd, Carrum Downs VIC 3201, Australia.

Your rights under the Australian Consumer Law

The benefits given by this warranty are in addition to other rights and remedies under a law in relation to the goods to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.