Q: Does SORD ship international?
A: Yes we are capable of sending mail via air transport virtually anywhere via Australia Post.

Q: How much will postage be international?
A: International postage rates are calculated via the AusPost intl package freight calculator based on weight and postage method. The total estimated weight of your equipment, final destination country and type of transport are all calculated to produce the freight cost which will be charged with your order. For more information visit: http://www1.auspost.com.au/pac/int_parcel.asp

Please note, express shipping will only express the package to the nearest Armed Forces postal receiving location, for example Sydney, New York or RAF Brize Norton. Once the package has arrived at those locations we, nor the express provider will have any control over when it will be delivered and the package will then be treated as normal mail by those locations and mail delivery will be reliant on the AFPO/APO/BFPO system.

Q: The website says a product is out of stock, do you have any?
A: The website is an accurate indication of what we have available for retail sale via shopping cart. This is updated daily and whenever new equipment is made ready for purchase. 

Q: What is the best method of ordering SORD products?
A: Shopping cart is by far the most efficient and effective way of ordering our equipment.

Q: Do you have a shop or store front?
A: We manufacture and run all operations out of our head office / factory facility. Not open to the general public.VISITS BY APPOINTMENT ONLY! Please call 03 96204555 to arrange an appointment.

Q: How do I order restricted Items such as Firearms?

A: Restricted items such as firearms, firearms accessories & ballistic panels cannot be purchased online via shopping cart. They are only available to Australian Defence & Federal Government bodys with the appropriate authority only. Request for Quotes (RFQ) must be submitted via email to sales@sordaustralia.com. Once we receive your RFQ we will contact you with ordering information. To order restricted irems you will require the following: Order on Government letter head and Original copy of a signed End User Statement. Order will be shipped subject to approval, and validation by Victoria Police Licensing servises. Please note  the approval time may take up to 60 days. Firearms are only Available to Australian Government Departments.

Q: How are restricted items shipped?

Restricted items such as Firearms, Bodyarmour & ballistic panels will require confirmation of customers state firearms licence/prohibited articles permit before items are shipped. Permits & licence's are subject to confirmation check by Victoria Police and or Australian Customs service. Restricted items will be shipped via TNT Specialised service and will require signature on arrival.